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On-Demand IT


On-Demand IT

On-Demand IT Support provides you with tech support whenever you need it. As your business grows, effectively leveraging technology becomes crucial, and any disruptions or failures can have a significant impact on your bottom line. That's where PC Panda comes in. Our dedicated IT Support Team is available 24/7 to address any IT-related problems you may encounter. Whether it's network support, troubleshooting server or workstation issues, or ensuring backup and disaster recovery, our team is well-equipped to handle a wide range of challenges.

We offer On-Demand IT Support services across PAN India, with a team of highly skilled Support Engineers specializing in desktops/laptops, servers, storage, and networks, regardless of the OEM. Although we are a startup, our team comprises experienced technical and operational professionals. Our ITIL-driven SLA ensures top-notch service delivery with the shortest response time possible.

To ensure seamless support in the AMC Support model, we have multiple hardware storage locations across PAN India. Our asset management team closely monitors the movement of parts. Additionally, our 24x7 service desk team utilizes a service desk management tool to provide a complete life cycle for every ticket, enabling us to meet SLA requirements without any escalations. With over 100 support locations nationwide, we ensure efficient coverage.


HOW DOES IT WORK?

Our convenient pay-as-you-go program simplifies the process of requesting support. You can purchase support hours in blocks of time, ensuring they are available whenever you need them. When an issue arises, simply submit a ticket to our Help Desk. One of our IT Support technicians will reach out to you to determine if the problem can be resolved remotely or if an on-site appointment needs to be scheduled. The resolution will be documented and provided to you in a monthly statement, summarizing all your tech support hours used.



WHAT CAN I EXPECT?

  • Availability: Our 24x7x365 IT Support Help Desk is always ready to provide assistance.

  • Exceptional Support: Our team consists of certified, professional engineers who are dedicated to serving you.

  • Fewer Disruptions: We offer remote support, preventative maintenance, and after-hours work, allowing you to focus on your business.

  • Cost Control: You only pay for the time you require, with no monthly charges or upfront investment.

  • Improved Technology Utilization: We provide insights and recommendations on how to enhance your systems, ensuring your business stays ahead.



EXCEPTIONAL IT SUPPORT

We will dispatch experienced IT Support technicians to your business to efficiently resolve any tech-related problems. We work quickly and minimize disruptions, ensuring your issues are resolved, and your operations are up and running smoothly.



RESPONSIVE HELP DESK

Our Help Desk is highly responsive and can promptly address any IT support issues you may encounter. Whether it's network support, server management, backup issues, disaster recovery, virus removal, or any other tech support matters, we are here to assist you.




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