Home >> Services >> Managed IT Services

Managed IT Services

Managed IT Services

Managed IT services offer businesses the opportunity to delegate their IT operations to specialized third-party organizations, known as Managed Service Providers (MSPs). These MSPs assume responsibility for either the entire IT infrastructure or specific components, as defined in a Service Level Agreement (SLA). Typically, clients procure the necessary IT equipment, while MSPs provide round-the-clock monitoring, issue resolution, reporting, and more.

Under the SLA, MSPs charge a fixed fee for their services over a specified period. The SLA outlines the exact services to be provided, their scope, and metrics for measuring their effectiveness.

The advent of cloud computing has enabled managed IT services to expand beyond geographic limitations. Through the utilization of Software as a Service (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS), these services can scale rapidly and more efficiently than traditional in-house IT operations or break/fix providers.

The Importance of Managed IT Services:

  • Alignment with Organizational Goals:

    Managed IT services ensure that IT outcomes are in line with the organization's objectives. Service providers are motivated to minimize problems, as their performance is measured based on the efficiency of the IT infrastructure.

  • Peace of Mind:

    As a business owner, you can focus on running your business while leaving the IT management to experts. Managed service providers take care of all IT-related tasks, providing you with peace of mind.

  • Proactive Support:

    Managed services offer proactive support, aiming to identify and address issues before they occur. This proactive approach helps maintain system uptime and minimize disruptions.

  • Strategic IT planning

    Managed services assist in long-term IT planning by providing guidance on future IT requirements. This proactive approach ensures that IT infrastructure and software are regularly updated and upgraded, reducing the risk of downtime, viruses, and crashes.

  • Complete outsourced IT

    Managed services offer access to a complete IT department, including day-to-day support, an IT manager, and a virtual Chief Information Officer (CIO). This allows businesses to strategically align IT with organizational objectives.

Four Keys to Successful Implementation of Managed IT Services:

There are several decisions that your organization needs to make when moving to a managed services IT contract. Here are a few things to consider:

  • Calculate the Total Cost of IT: Perform a comprehensive analysis of your current IT costs, including support expenses and the impact of inefficiencies and downtime on productivity.

  • Identify Potential Providers and Request an Audit: Shortlist managed service providers based on their track record, industry expertise, and compatibility with your organization. Request an IT audit to evaluate your current systems and infrastructure.

  • Select the Right Provider and Complete the Onboarding Process: Choose a provider that meets your specific requirements and goals. Consider factors such as improving IT efficiency, increasing productivity, and minimizing downtime. The onboarding process involves implementing security changes, severing ties with the incumbent IT company, and consolidating documentation and network diagrams.

  • Experience the Benefits: Through successful implementation, organizations can experience increased efficiency, improved productivity, and reduced downtime by leveraging the expertise and proactive services of managed IT service providers.

Complete the total cost of IT to determine the real cost of IT for your organization.

Perform a comprehensive analysis of your current IT costs, including support expenses and the impact of inefficiencies and downtime on productivity.

Identify potential companies; request an audit of your current systems

Once you’ve completed the total cost of IT analysis, it’s time to shortlist some managed IT, service providers. This process is generally about finding a company with which you feel comfortable working, and which has a track record of success and is familiar with your industry and the requirements that go along with it.
You should request an IT audit. This is generally pretty intrusive and will involve an IT professional giving your entire IT infrastructure, software, and systems a full review. It can usually be done on-site or remotely.

Choose a managed services provider and complete the on-boarding process.

When selecting a provider, make sure they meet your requirements. Often, if you are evaluating based purely on cost, you may not find the right partner. Remember that IT plays a significant role in your entire organization now. It’s important to work with someone that has your best interests in mind and can provide a proactive service that delivers outcomes.

Will they be able to help you improve IT efficiency?

Will that increase productivity and minimize downtime?

These are the questions you need to be asking when evaluating providers.
The on-boarding process is the final step. This is about making security changes to ensure that the incumbent IT company no longer has access to your systems. There may be some remediation work that’s required to bring your site up to the best practice level. Then ultimately, it's about collecting and consolidating documentation, checklists, network diagrams, and whatnot to be able to effectively manage your IT environment. This general process should take about 30 days in most instances, meaning your managed service contract would not take effect for at least 30 to 45 days from the time you sign.

We have experience helping organizations make the transition, and help them to see the benefits of increased efficiencies, improved productivity, and minimized downtime.